DECISION OPTIMIZATION™

Decision Optimization™

LeadFirst’s three decades of research in the fields of leadership, team performance and organizational culture has converged upon a definitive truth: Organizational decision effectiveness is rewarded with financial performance in commercial markets.

Decision Optimization™ is LeadFirst’s intervention that markedly improves organizational decision acumen.

Those organizations that have developed the capacity to make high-quality decisions, execute them faster and with minimal internal friction, outperform their peers that suffer from decision sclerosis.
However, few organizations rigorously measure or track their decision effectiveness; therefore, they are “flying blind” on this pivotal leading indicator of performance. Lacking empirical evidence of their decision-making acumen, there is little impetus to improve. Those that employ a more rigorous approach have improved their decision-making results by as much as 320 percent.

Decision-making, at the strategic and operational levels, can be improved on several related dimensions. LeadFirst’s Decision Optimization™ framework and support tools help individual leaders and management teams dramatically improve on each of these dimensions.

LeadFirst’s Decision PROfile™ Measures the Critical Factors of Decision Acumen and Compares Each to Constructive Benchmarks of Decision Excellence.

Decision PROfile™ Level-One results will reveal where your decision-making strengths and improvement opportunities lie. Level-Two PROfile results hone in on very specific, actionable improvement areas.

A Decision PROfile™ is typically drawn for the entire enterprise as well as for various structural segmentations such as Regions, Functional Units, or Managerial Levels. These segmentation insights further enhances the efficient use of resources to improve decision-making.
Decision Optimization™ is a time-tested approach for improving organizational decision-making throughout an organization. The process unfolds in four stages:
  1. Assess Decision Capability: Rigorously determine how effectively your organization makes decisions. Do so at both the enterprise and organizational unit levels.
  2. Inventory Critical Decisions: List the most important decisions to your enterprise by screening them for value contribution, familiarity (a proxy for risk), and managerial attention. These may include strategic and/or operating decisions.
  3. Isolate and Improve Key Decisions: Identify two or three of the most troublesome decision processes and apply the Decision Optimization™ tools and methods, including the DRIVE Decision Rights Framework™, to significantly improve them for each of the critical decision factors.
  4. Build Enterprise-Wide Decision Capability: Promote a culture of optimal decision-making by identifying and changing the structures, systems, policies, and work designs that contribute to decision sclerosis; and build decision skills throughout the workforce.
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Metrics That Matter Brief Description of Applicable Metrics
Decision Effectiveness Improvement Time 1 baseline to Time 2 re-measure of decision quality, velocity, execution and friction.
Team Cohesion and Effectiveness Time 1 baseline to Time 2 re-measure on Team Alignment, Communication, Conflict Management, Innovation, Process, Team Orientation, and Trust
Key Stakeholder Testimonials Stakeholder verbatim regarding observed behavior change and/or business improvement.
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